Terms & Conditions

These Terms & Conditions (“Terms”) govern bookings at Chapel Bricks, High Street, Withernwick, HU11 4TR (“the Property”), operated by Ray and Tracey Archer (“we”, “us”, “our”). By making a booking, you (“the Guest”) agree to these Terms.

1. Bookings and payment

A booking is confirmed once we have received your deposit or full payment and issued written confirmation by email. The lead booker must be at least 18 years old and is responsible for all guests staying at the Property.

Prices are quoted in pounds sterling (GBP) and include VAT where applicable. We reserve the right to correct pricing errors before confirmation.

2. Check-in and check-out

• Check-in is from 3:00 pm on your arrival date.
• Check-out is by 10:00 am on your departure date.
• Early check-in or late check-out may be available by prior arrangement, subject to availability.

3. Cancellation and amendments

Cancellation terms will be confirmed at the time of booking. Unless otherwise stated in your booking confirmation:

• Cancellations made more than 28 days before arrival may be eligible for a partial refund, minus an administration fee.
• Cancellations made within 28 days of arrival are non-refundable unless the Property is re-let, in which case a partial refund may be offered at our discretion.
• We recommend that guests take out appropriate travel insurance.

Date changes are subject to availability and may incur an administration charge.

4. Occupancy and use of the Property

The Property is licensed for a maximum of four guests unless otherwise agreed in writing. Only guests named on the booking may stay overnight. Day visitors are welcome, provided noise and occupancy limits are respected.

The Property must be used solely as holiday accommodation. Commercial activities, parties, events, or gatherings that may disturb neighbours are not permitted without our prior written consent.

5. House rules

Guests must comply with our house rules, including:

• Chapel Bricks is a strictly smoke-free and vape-free property.
• Quiet hours are between 10:00 pm and 8:00 am.
• All doors and windows must be secured when leaving the Property.
• Free on-street parking is typically available; guests must not block neighbouring driveways.
• The side path to the garden is for pedestrian access only - vehicles are not permitted.

Full house rules are provided in the Property and on our website.

6. Dogs

Chapel Bricks is dog-friendly. Dogs are welcome by prior arrangement and must be declared at the time of booking. Guests are responsible for their dog’s behaviour, must not allow dogs on beds or sofas unless covers are provided and used, and must clear up after their dog in the garden. Additional cleaning charges may apply for excessive mess or damage caused by pets.

7. Care of the Property

Guests must take reasonable care of the Property, furnishings, and equipment. Please report any breakages, damage, or maintenance issues to us as soon as possible. Accidental damage should be reported before departure so we can arrange replacements before the next guest arrives.

We reserve the right to charge for repair or replacement of damage beyond fair wear and tear, missing items, or additional cleaning required due to breach of these Terms.

8. Liability

We take all reasonable care to ensure the Property is safe, clean, and accurately described. To the fullest extent permitted by law, we are not liable for:

• Loss or damage to guests’ personal belongings;
• Injury resulting from misuse of the Property or failure to follow instructions;
• Temporary unavailability of utilities, Wi-Fi, or amenities beyond our reasonable control;
• Events outside our control (force majeure), including severe weather or road closures.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

9. Access during your stay

We may access the Property without notice in the event of an emergency. With reasonable notice, we may access the Property for essential maintenance or inspections.

10. Complaints

If you experience a problem during your stay, please contact us immediately so we can try to resolve it. If a complaint cannot be resolved during your stay, please notify us in writing within 14 days of departure.

11. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, without prejudice to your statutory rights as a consumer.

12. Contact

Ray & Tracey Archer
Chapel Bricks, High Street, Withernwick, HU11 4TR
Email: info@chapelbricks.com