Legal

Privacy Policy

Last updated: 1 July 2026

This Privacy Policy explains how Chapel Bricks (“we”, “us”, “our”), operated by Ray and Tracey Archer, collects, uses, stores, and protects your personal information when you visit our website, make an enquiry, subscribe to our mailing list, or book a stay at our holiday cottage in Withernwick, East Yorkshire.

We are committed to protecting your privacy and handling your data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

The data controller responsible for your personal data is:

Ray & Tracey Archer
Chapel Bricks, High Street, Withernwick, HU11 4TR
Email: info@chapelbricks.com

2. Information we collect

We may collect and process the following information:

  • Identity and contact details - name, email address, telephone number, and postal address.
  • Booking information - arrival and departure dates, number of guests, dog-friendly requests, and special requirements.
  • Payment information - payment amounts and transaction references. Card details are processed securely by our payment provider; we do not store full card numbers on our systems.
  • Communications - messages you send us by email, contact forms, or social media.
  • Marketing preferences - whether you have subscribed to our mailing list and your communication preferences.
  • Technical data - IP address, browser type, device information, and pages visited (see our Cookie Policy).

3. How we use your information

We use your personal data for the following purposes:

  • Processing and managing bookings and payments;
  • Communicating with you about your stay, including pre-arrival information and house rules;
  • Responding to enquiries and providing customer support;
  • Sending marketing communications where you have opted in;
  • Maintaining the security and proper functioning of our website;
  • Complying with legal and regulatory obligations.

4. Lawful bases for processing

We process personal data on the following lawful bases:

  • Contract - to perform our agreement with you when you book a stay;
  • Consent - for marketing emails and non-essential cookies;
  • Legitimate interests - to operate our business, improve our services, and keep our Property secure, where these interests are not overridden by your rights;
  • Legal obligation - where we are required to retain or disclose information by law.

5. Sharing your information

We do not sell your personal data. We may share information with:

  • Payment processors to handle secure transactions;
  • Booking platforms or channel managers, if you book through a third-party service;
  • IT and website hosting providers who process data on our behalf under strict confidentiality;
  • Professional advisers or authorities where required by law.

Where we use third-party processors, we ensure appropriate contracts and safeguards are in place.

6. International transfers

We aim to store and process data within the United Kingdom. If any service provider transfers data outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

7. Data retention

We retain personal data only for as long as necessary:

  • Booking records - typically up to 7 years for tax and accounting purposes;
  • Marketing data - until you unsubscribe or withdraw consent;
  • Enquiry correspondence - usually up to 2 years unless a booking is made;
  • Website logs - as set out in our Cookie Policy.

8. Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you;
  • Request correction of inaccurate data;
  • Request erasure of your data in certain circumstances;
  • Object to or restrict processing in certain circumstances;
  • Withdraw consent at any time where processing is based on consent;
  • Request data portability where applicable;
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us at info@chapelbricks.com. We will respond within one month.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

10. Children

Our website and services are not directed at children under 16. We do not knowingly collect personal data from children without parental consent.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated date.

12. Contact and complaints

For privacy enquiries, contact info@chapelbricks.com.

If you are unhappy with how we handle your data, you may contact the ICO at ico.org.uk.